Privacy Policy

1. Information We Collect

We collect the following information when you use our website:

• Account details: first name, last name, full name, email address and phone number.
• Authentication data: a securely hashed password, or your Google account identifier if you sign in with Google.
• Shipping address: address lines, landmark, city, state, postal code and country.
• Optional business details: company name and GSTIN, if you provide them.
• Order information: items purchased, quantities, prices, personalization details (such as names or messages you ask us to add to a handmade item), and order status.
• Payment information: payment reference IDs, amount, currency, payment method type and payment status. We do not receive or store your full card number, CVV, UPI PIN or net banking credentials.
• Files you upload or we store: images and media associated with your account or our product catalogue.
• Usage data: pages visited, device and browser type, IP address, and basic session information.

2. How We Use Your Information

• To create and manage your account and verify your email or phone number.
• To process, pack, craft and deliver your orders.
• To collect payment for your orders.
• To send order updates — for example when your order is accepted, being crafted, or shipped.
• To respond to your questions, requests and support enquiries.
• To improve our website, product listings and services.
• To comply with applicable legal and tax requirements.

3. Payments

All payments are processed through Razorpay, a third-party payment gateway. When you pay, your payment details are entered directly on Razorpay’s secure interface. We only receive a confirmation containing the payment ID, amount, method type and status. Razorpay’s own privacy policy governs how they handle your payment data.

4. Image Storage

Product images, profile pictures and other media are stored and delivered using ImageKit, a third-party image hosting and optimization service. Files stored there may be accessible via public URLs.

5. Cookies and Sessions

We use cookies and session identifiers to keep you signed in and to maintain your shopping cart. If you add items to your cart before signing in, we temporarily store a session identifier so your cart is preserved when you log in. You can disable cookies in your browser, but parts of the website may stop working.

6. Sharing Your Information

We do not sell your personal information. We share it only with:

• Payment processors (Razorpay) to complete your transaction.
• Image and file hosting providers (ImageKit) for media delivery.
• Delivery partners, limited to the name, address and phone number needed to deliver your order.
• Legal authorities, where required by law.

7. Data Retention

We retain your account information for as long as your account is active. Order and payment records are retained for as long as required for accounting, tax and legal purposes, even if your account is closed. You may request deletion of your account at any time, subject to these retention requirements.

8. Your Rights

You may contact us at any time to:

• Access the personal information we hold about you.
• Correct or update inaccurate information.
• Request deletion of your account and personal data.
• Withdraw consent for non-essential communication.

9. Security

We take reasonable technical and organisational measures to protect your information, including hashed passwords and encrypted connections. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of the website after changes means you accept the updated policy.

12. Contact Us

For any privacy-related questions or requests, please contact us at:

• Email: crafti.nagma@gmail.com